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Verify your email and setting up forward rules This will also be the reply-to address for the emails you send from your service desk.Ģ. This will be the “From” name that your customers see in your reply emails. Give your support email a name (like M圜ompany Helpdesk).You can also click on New Email Settings to create multiple support email addresses. Under Global Support Emails, click on the primary helpdesk address to edit.Under the Admin tab, click on the Support Channels -> Email.Setup your support mailbox in Freshservice To do this, you will need access to your company’s contact email and a few minutes to set things up with Freshservice.Ī Quick Guide to Setting up Your Support Emailġ. If you're a Managed Service Provider, you can switch to MSP mode and add separate email addresses for companies. You can set up your own vanity email (for example ) as your primary support email, and even add dedicated email addresses for specific groups. Any email sent to this address gets converted into a ticket inside Freshservice automatically.
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The most common way to do this is by setting up a support email address to which your users can raise tickets and send in service requests.īy default, your Freshservice account comes with a default address which looks like.
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Once you have signed up with Freshservice, the first thing you'd want to do is start taking requests from your employees. This feature is available on Blossom, Garden, Estate & Forest plans for customers who signed up before Nov 2nd 2020. Note: We've updated our pricing and packaging.